In the context of the implementation of this project and in view of the multiplicity of actors called upon to make joint efforts to achieve the expected results, it is obvious that actors, sometimes having divergent interests, can lead to conflict situations. Hence, the need to set up consensual mechanisms to properly manage potential conflicts related to the implementation of sub-Projects. Thus, in order to establish and maintain the trust of communities and other stakeholders affected directly or indirectly by the Project (PAAPID), it is planned to set up the structures of the Complaint Management Mechanism (MGR) and more specifically for the Commune and the hills touching Lake Rwihinda